Page 26 - PET worldwide issue 03/2022

Distribution

“Our performance has

been noteworthy”

457 The UK-based retailer Pets at Home increased its overall group

sales in fiscal 2022 by 15.3 per cent to GBP 1.317 bn (approx.
is the number of pet stores
which were operated by 1.547 bn euros).
Pets at Home by the
end of fiscal
2022. In the 2022 financial year, which Pets at Home states that it has puppy and kitten club, the re-
ended on 31 March, the retail achieved higher growth than the tailer is sure to progress beyond
sales of Pets at Home grew by overall UK pet care market. The pre-pandemic levels and main-
Peter Pritchard stepped down as 17.7 per cent in the stores to GBP retailer has grown its customer tain growth in customer spend
CEO of Pets at Home in May. 984 mio (approx. 1.155 bn eu- revenue at 10 per cent CAGR across all categories and chan-
He has been succeeded by Lyssa ros) and by 18.4 per cent in om- over the past five years, whereas nels. The retail group also aims
McGowan, who worked with vari-
ous consumer-facing businesses nichannel sales to GBP 190.9 the overall market achieved to focus in future on the advan-
before joining the pet retailer. mio (approx. 224.15 mio euros). growth of 4 per cent during the tages of its omnichannel model
same period. in consistently taking market
The retailer emphasises that share. Pet care must be afford-
it has added 1.2 mio new puppy able, easy and convenient, says
and kitten customers during the Pets at Home, describing its con-
financial year, leading to a rise cept for the present and the next
in average spend across all cus- few years.
tomer groups. Vet Group revenue “Despite another period char-
increased by 12 per cent to GBP acterised by significant and
108.4 mio (127 mio euros) in the evolving external challenges,
financial year. New client regis- our performance this year has
tration through the company’s been noteworthy, delivering re-
First Opinion veterinary practices cord sales, profit, and cash flow,”
averaged approximately 9 000 said Peter Pritchard before leav-
per week, with an active client ing Pets at Home at the end of
base of 1.7 mio. The number May. He had joined the retailer
of pet care plan subscriptions in 2011 as commercial director,
across the group grew in com- subsequently being appointed
parison to fiscal 2021 by 23 per chief executive in March 2018.
cent to 1.5 mio, generating over The manager joined as chairman
GBP 120 mio in annually recur- of the administrative board at
ring customer revenue. Italian pet supplies retailer Arca-
planet on 1 June. Pritchard’s suc-
“Robust and growing” cessor is Lyssa McGowan, who
Pets at Home believes that the held leading positions in various
pet care market will remain consumer-facing businesses, in-
robust and continue to grow. cluding 11 years at Sky, before
With the customers joining its joining the pet retailer. n

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PWW2022-03_Buch.indb 26 12.07.2022 09:21:15